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Worth knowing + Storno

Important to know


All rooms and apartments are non-smoking rooms; please smoke only on the balcony.

  • Check In: Your room is ready for occupancy from 15.00 hrs; you are welcome to arrive earlier and deposit your luggage at the reception desk in between.
  • Check Out: we kindly ask you to vacate the rooms/apartments by 10.30 a.m. at the latest on the day of departure; the main house has an elevator (lift). The outbuildings do not. 

Payment methods:
You can pay with Visa, Mastercard, EC card, or cash (according to Italian law up to a maximum of 3000,00 Euro). Our bank details:

    • Hotel Residence Pernhof
    • Julius von Payer Str. 21 - 39040 Termeno
    • Südtiroler Sparkasse, Filiale Tramin
    • BIC:CRBZIT2B015
    • IBAN:  IT 73 K 06045 58970 000000259400

Credit Card Guarantee: Communication of your credit card data with expiry date, date and place of birth, tax number for Italian citizens and written consent to debit (by email or fax)You can also communicate your credit card data by telephone. In any case we need a written consent for the debit.

General Terms and conditions:

The price of your room or apartment includes:

  • Parking spot
  • Free entry to the swimming pool of Tramin and to the “Lido” at the Kalterer See (Lake Caldaro)
  • Free WI-FI
  • Air Condition
  • Wine PASS PLUS
  • Baby cot if needed.


Sometimes the unexpected happens and you have to cancel your holidays.

Here you can find our cancellation policy:

  • The cancellation is free of charge 31 days prior to the date of arrival.
  • from 30 to 15 days prior to the date of arrival we charge you 30% of the room rate as cancellation fee,
  • from 14 to 8 days prior to the date of arrival we charge you 60% of the room rate,
  • from 7 to 0 or in case of a no show we charge you 100% of the room rate as cancellation fee.

We recommend you the following link for the conclusion ofan insurance policy to cover the cost in case of a cancellation of your journey.