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Worth knowing + Storno

Important to know


All rooms and apartments are non-smoking rooms; please smoke only on the balcony.

  • Check In: Your room is ready for occupancy from 15.00 hrs; you are welcome to arrive earlier and deposit your luggage at the reception desk in between.
  • Check Out: we kindly ask you to vacate the rooms/apartments by 10.30 a.m. at the latest on the day of departure; the main house has an elevator (lift). The outbuildings do not. 

Payment methods:

You can pay with Visa, Mastercard, EC card, or cash (according to Italian law up to a maximum of 4999,00 Euro). Our bank details:

Hotel Residence Pernhof, Julius von Payer Str. 21, 39040 Termeno

Südtiroler Sparkasse, Filiale Tramin


IBAN:  IT 73 K 06045 58970 000000259400

Credit Card Guarantee: Communication of your credit card data with expiry date, date and place of birth, tax number for Italian citizens and written consent to debit (by email or fax)You can also communicate your credit card data by telephone. In any case we need a written consent for the debit.

The price of your room or apartment includes:
  • Parking spot
  • Free entry to the swimming pool of Tramin and at the Kalterer See (Lake Caldaro)
  • Free WI-FI
  • Air Condition
  • Wine PASS
  • Baby cot if needed.
Bike rental:

Trekking bikes are available to our guests. The daily price for the trekking bikes is EUR 10.00 per bike.

The guest is liable for damage or theft during an excursion. We have a children's bike for children aged 8-10 and another children's bike for children aged 5-7. Please bring bicycle helmets from home for your children!


Pets are not allowed in our house.

Dogs on a leash are allowed in some areas of the restaurant. We would be very grateful if you would let us know if you are coming to dinner with a dog.

For a better understanding:

The Pernhof consist of three buildings next to each other.

The rooms/apartments in the "Weisshorn", "Comfort" and "Suite" categories are located in the main building. The "Talblick" double rooms are located in the annexe.

The Rooms 101 - 304 are located in the "Ansitz am Eck"

All rooms have the same comfort standards, are renovated, spacious and bright. 

Hotline: Reception: +39 0471 860788

Restaurant: +39 0471 860624

We are there for you daily from 8 a.m. to 9 p.m. We will gladly answer your questions.


Sometimes the unexpected happens and you have to cancel your holidays.

Here you can find our cancellation policy:

The cancellation is free of charge 7 days prior to the date of arrival.

From 6 to 0 days or in case of a no show we charge you 100% of the room rate as cancellation fee.

We recommend you to follwo this link for the conclusion of an insurance policy to cover the cost in case of a cancellation of your journey.